Banged Baggage

Once I got back to my hostel I realized that my backpack had a cut, that pissed me off so badly because the bag is not even 1 year old and it is now broken, I called the airlines and they were busy and called their office and was told that the reason why I didn’t tell them when I was at the airport was that I was tired and too stressed, well I told him that I had a long day, after I got back I went to get my New Zealand Visa sorted and then I had to shower because I smelled so badly and after that I checked my bag and saw the damage, they told me that they were going to call me that day or the next. I waited and I went to their office the next day, well and spoke to this guy who seemed nice but kept telling me that he can’t do anything and that I have to take it to the airport and since he can’t see my bag, which I didn’t bring it, that he can’t help me but he can fill the report. The next day which is today I went there again because we arranged to meet at his office and check the damage of my bag, so I got the earliest possible like 9 in the morning and I swear that this guy is mental, trying to bully me and telling me that if I wanted to get it done ASAP I had to take it to the airport even thought he told me that I could take it there but then tells me that usually they don’t deal with this type of problems, kind of mental, he told me few things yesterday and then he changed and tells me different things today and he did that a few times yesterday and tells me he can't remember telling me some stuffs, so now he is telling me that I should take it to the airport, well I told him that I was flying next Friday and that I need it to be fixed by then. He tells me that if I wanted that to happen that I should take it to the airport myself, I told him that was a blackmail because one it would have cost me 30 bucks extra to go back and forth to the airport and the time it would have taken me to get there back and forth and what was the point if I had to pay that I might as well pay for someone to fix it and he can’t tell me that now because I have already brought my bag to him, which is like why did you make me bring the bag for you if you are going to tell me that and he knew that I was flying next Friday because I did tell him that the day I first me with him. That guy is a funny and sneaky person, so after I said that he was blackmailing me he kind of raised his voice and told me that he wasn’t going to “help me out” which I said fine but I wanted to speak to his boss, in which he replied he isn’t in the office and I asked him when was he coming, I knew his name was Oscar and that I got his name through other channels, too much 24, he tells me that he doesn’t know because he isn’t going to ask that kind of question to his superior, well I said fine you are working for him and you can’t ask that question because he outranks you but I can, he ain’t my boss and I am his customer so he kind of left me there for a while, he seemed to be asking other people and he wasn’t happy with me being there, he wanted me to go home but I am a persistent so I waited like 10 minutes and he showed up. I told him the whole thing in Spanish which somehow the sneaky guy started to show more interest in my case and started to be nicer again right in front of his boss, so the boss, Oscar took my bag and gave me his business card. He seemed a nice bloke but who knows, now I would like to see more action because words are just things that people say to you to make you feel better but action is the ultimate satisfaction for me. I expect result not the way they try to sugar-coat me, I am already becoming diabetic due to excess exposure to their bullshitting .